At CHERRY TONIC, we carefully review returns on a case-by-case basis with the goal of treating every customer fairly and reasonably. We stand behind the quality of our products and aim for every customer to have a positive experience with our brand. When an issue arises, we always do our best to find a suitable solution.
How to Request a Return
To request a return, please contact our customer support team at:
contact.cherrytonic@gmail.com
Please include the following information in your email:
• Order number
• Product name
• Reason for return
Our team will guide you through the return process and provide further instructions if your return request is approved.
Important Notice
Returns sent to any address other than the one provided by our support team will not be accepted. Please do not return items without prior confirmation, as this may result in your return being declined.
Return Eligibility
We accept returns on eligible full-price items purchased directly from our website under the following conditions:
• Return request must be made within 30 days of receiving your order
• Items must be unworn, unused, unwashed
• Items must be returned in their original packaging
• Items must show no signs of wear, damage, or alteration
CHERRY TONIC is not responsible for return shipping costs unless the item is deemed faulty or incorrect.
Once your return has been received and approved, please allow 5–7 business days for your refund to be processed.
Return Costs & Exceptions
Return shipping fees will be waived in the following cases:
• Damaged or defective items affecting product functionality
• Incomplete orders
• Incorrect item, size, or colour sent
To ensure a smooth resolution, customers must contact our support team within 7 days of receiving their order for any of the above issues.
Refunds
Refunds apply to the cost of the product(s) only.
Please note:
• Original shipping costs are non-refundable
• Express or international shipping fees are non-refundable
• Refunds are issued to the original payment method
Non-Returnable & Final Sale Items
Items purchased using a discount code, automatic discount, promotion, sale offer, or marked as “Final Sale” are considered final sale items.
These items:
• Are not eligible for returns, exchanges, or refunds
• Are sold as-is
• Cannot be returned once the order has been placed
This policy does not affect your statutory rights. If a discounted or final sale item is faulty or not as described, it will be handled in accordance with applicable consumer law.
Contact Us
If you have any questions regarding this Refunds & Returns Policy, please contact us at:
contact.cherrytonic@gmail.com
By placing an order with CHERRY TONIC, you acknowledge and agree to this Refunds & Returns Policy. We reserve the right to update or amend this policy at any time. Any changes will be published on our website.